Model Affected: 

Non-sequential VIN Numbers of units affected:

Chronology

According to the report, back in May, 2024 Suzuki received two Field Technical Information Reports (FTIRs) from foreign Suzuki distributors regarding rear tire failure complaints affecting Suzuki V-Strom DL800DE motorcycles. As additional incidents continued to be reported, Suzuki investigated the tire supplier’s manufacturing process history but was not able to identify any change that could have caused this condition. By June 17, 2024 Suzuki suspended worldwide shipment and transfers of DL800DE motorcycles and initiated a Field Survey to investigate possible external factors that could lead to the rear tire failure identified in the FTIRs. Due to the increasing number of FTIRs related to rear tire failure that have accrued while this matter continues to be investigated, Suzuki decided to finally start a safety recall in July until the exact cause of the tire failures has been determined and a countermeasure developed.

In referring to the tire, the NHTSA report mentions Sumitomo Rubber Industries, Ltd from Japan as the manufacturer. No specific brand name is given, but Suzuki’s website indicates the Dunlop Trailmax Mixtour Tires are standard on the V-Strom 800 DE.

Solution

According to the safety report, the cause of this issue is still under investigation. When the cause has been determined and a countermeasure applied to component production, customers will be instructed to bring their motorcycle to a Suzuki dealer which will replace the existing rear tire with a new tire that contains the countermeasure action. 

A letter informing owners of the safety risk was mailed July 29, 2024. Owners may contact the Suzuki Motor USA customer service at 1-714- 572-1490 and refer to the manufacturer’s number for this recall: 3A03. If your motorcycle is included in this recall and you have paid for repairs to address the defect that led to this recall, Suzuki says you may be eligible for full or partial reimbursement. To apply for reimbursement, you can also contact the Suzuki Motor USA Customer Service number.

Owners may also contact the NHTSA hotline at 1-888-327-4236 or go to www.nhtsa.gov. The NHTSA recall number is 24V-535.